Before accepting delivery
Customers should inspect package condition at delivery and confirm that the order appears correct before completing handoff where courier conditions allow. Early verification reduces avoidable disputes.
Returns
Returns and order resolution
This policy page gives customers a working reference point for issues with delivered products, while keeping the messaging aligned with the marketplace’s current COD-first workflow.
Wrong or damaged items
If a delivered order contains the wrong item or arrives visibly damaged, keep the packaging and note the exact issue with the product name and order number. That makes support handling much faster.
Fragrance and expectation
Perfume purchases involve subjective preference, so returns are usually clearest when tied to fulfillment mistakes, product condition, or authenticity issues rather than scent preference alone.
How resolution works
Resolution decisions should be handled against the order record and product context. As the support flow matures, this page can expand into a stricter policy with timelines, exceptions, and claim handling.
Need help with an order or a specific fragrance? Continue browsing the catalog or use the account and checkout flow for live order handling.